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What You Need to Know

Membership Fees During Closure

Due to the Governor’s Executive Order in response to COVID-19 to temporarily suspend YMCA operations, all membership fees received during our closure (beginning April 2020 and continuing until our facilities reopen) will be considered charitable gifts since members are unable to utilize our facilities and enjoy full benefits of their membership. Additional program fees for virtual programming (examples include virtual preschool and personal training) are deemed “fees for service” and will not be considered charitable gifts since these programs/services involve direct benefits for the participant.

Age Policy

In our family branches, we allow 10 year olds in designated facility areas without a parent. We have five adult branches - Sara's, Childress Klein, Dowd, Gateway Village and Harris Express - which welcome members and guests ages 16 and up.

Payment Options

When you join the Y, you pay for your membership with a monthly bank, credit or debit card draft. We charge your account on the 1st or 15th of each month—you choose. For more information on additional payment options, please speak with one of our membership staff.

Changes to Membership

Visit our Customer Support Hub to request a change to your membership. Changes include:

  • Adding or Removing Individuals from Your Account
  • Requesting a Leave of Absence/Membership Hold
  • Cancellation of Membership

30 Day Guarantee

If you are not satisfied with your Y membership in your first 30 days with us, we refund 100% of the amount paid at joining.

For Your Safety

Your membership card is non-transferable. Members sharing cards with others may have their membership terminated.

Program Participant and Guest Requirements

  • Government photo ID required for members ages 16 and up.
  • Current photo required on file for all users ages 2 and up.
  • North Carolina law prohibits sex offenders from accessing YMCA of Greater Charlotte facilities. In compliance with this law, and in order to ensure the safety of our children, we regularly compare our membership database to the National Registry of Convicted Sex Offenders and terminate the membership and/or access rights of anyone registered.